Modern business telephone systems offer not only a means of communication, but features and functions that can improve efficiencies, simplify tasks and even improve your bottom line. Regardless of whether your company is a brick-and-mortar operation or a virtual one, the right business phone solution will benefit you. For more information, visit criterionsystems.co.uk.
Characteristics
Due to their complexity and cost, feature-rich phone systems used to intimidate small business owners. In the past, only large companies could afford them. These days, small businesses have a variety of alternatives. While these phone solutions are cost-effective, they can support large-scale operations. Owners of small businesses can choose a package with a lot of useful features to improve their productivity.
Voicemails should be Transcribed
Voicemail has been around for years, but what about voicemail transcription? It’s a relatively new technology. This simple feature is extremely useful. An email with the transcribed message will be sent to you if a customer leaves a voicemail after office hours. Messages can be reviewed fast and easily so you can decide if they are important.
Voicemail Messages sent to an Email Inbox
The system time stamps voicemail messages and sends them to your email inbox or the staff’s email inbox. The voicemail can be listened to using this feature. It is easy to forward it to the other person if it pertains to them.
Keep a Record of Employee calls and Review them
Managers can use this feature to ensure that their employees are interacting with customers in the right way. Managers can use it to assess and supervise their employees. Employees who perform well can also be benchmarked. Having this feature ensures you get excellent customer service and satisfaction.
Play the Music
Whenever a customer is put on hold, you should play some music or play an advertisement, but never complete silence. Keep your customers engaged with some catchy music, or better yet, announce what’s new in your company. You can offer discounts, promotions, etc. It’s a way of thanking them for being patient and bringing in additional sales.
Transferring a local number to a mobile phone out of state
Businesses that are always on the move will find this feature very useful. Mobile numbers do not need to be changed or landlines are not required to be tied to. You can get a local number which forwards to your mobile directly.
Mobility Capabilities
Let’s talk about the mobile capabilities of today’s business telephone systems while we’re on the subject of mobility.
Many companies today hire employees who telecommute or work from home. In today’s mobile world, workers need a way to connect to the office network without sacrificing their personal phone numbers.
Using VoIP technology, employees can make and receive business calls from anywhere, without the need for a dedicated business phone.
Using smartphone apps and mobility features, they can access their desk phones from anywhere and at any time. As a result, their caller ID will register their call as coming from the office. As a result, clients can reach your staff from anywhere. There’s no need for them to sit behind a desk. Despite attending meetings and conferences, they can still be in touch with their clients.